Terms & Conditions

Effective Date: 19 March 2025

Welcome to Authentic Healing PDX ("we," "our," "us"). By accessing and using our website (https://authentichealingpdx.com/) and services, including acupuncture treatments, health and wellness coaching, online courses, and retreats, you agree to be bound by the following Terms and Conditions. If you do not agree with these terms, please do not use our services.

1. Services Provided

Authentic Healing PDX offers acupuncture treatments, health and wellness coaching, online courses, and retreats. Services are provided in accordance with applicable professional standards and regulations. However, the content on our website is for informational purposes only and does not constitute medical or professional advice.

2. Eligibility

To use our services, you must be at least 18 years old or have parental or legal guardian consent. If booking services for a child under 13, a parent or legal guardian must provide consent and accompany the child as required.

3. Medical Disclaimer

  • Services provided by Authentic Healing PDX are not a substitute for medical advice, diagnosis, or treatment from a licensed healthcare provider.

  • If you have a medical condition, you should consult a healthcare professional before starting any wellness or acupuncture treatment.

  • Results may vary, and no guarantees are made regarding specific health outcomes.

4. Booking and Payment

a. Appointments

  • All appointments must be scheduled in advance through our website, phone, or in-person.

  • A valid payment method is required at the time of booking.

  • You will receive confirmation via email upon successful booking.

b. Payments

  • We accept major credit cards, debit cards, and other specified payment methods.

  • Payment is due at the time of booking or upon receiving the service, depending on our policies.

  • Prices for services are subject to change at any time without prior notice.

c. Cancellation and Refunds

  • We require at least 24 hours' notice for appointment cancellations or rescheduling.

  • Late cancellations or no-shows may result in a fee or forfeiture of prepayment.

  • Refund policies for specific services, including wellness retreats, will be detailed at the time of booking.

5. Code of Conduct

By using our website and services, you agree to:

  • Provide accurate and truthful information when booking an appointment or registering for events.

  • Treat staff and other clients with respect.

  • Follow all safety guidelines provided during acupuncture and wellness sessions.

  • Refrain from disruptive, offensive, or harmful behavior.

We reserve the right to refuse service to anyone violating these terms.

6. Intellectual Property

  • All content on our website, including text, graphics, images, and branding, is the property of Authentic Healing PDX and is protected by copyright laws.

  • You may not use, copy, distribute, or modify any content without our express written permission.

7. Privacy Policy

By using our website and services, you acknowledge and agree to our Privacy Policy, which explains how we collect, use, and protect your personal information. You can review the full Privacy Policy here.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, policies, or practices of these external sites and encourage you to review their terms before engaging with them.

9. Limitation of Liability

To the fullest extent permitted by law, Authentic Healing PDX and its representatives are not liable for:

  • Any indirect, incidental, or consequential damages arising from your use of our website or services.

  • Any injuries, health conditions, or negative reactions resulting from acupuncture, coaching, or retreat participation.

  • Any errors, interruptions, or downtime on our website.

10. Indemnification

You agree to indemnify and hold harmless Authentic Healing PDX, its owners, employees, and affiliates from any claims, damages, losses, liabilities, or expenses arising from your use of our website or services.

11. Changes to These Terms

We reserve the right to update these Terms and Conditions at any time. Changes will take effect immediately upon posting on our website. Continued use of our services constitutes acceptance of the revised terms.

12. Governing Law

These Terms and Conditions are governed by the laws of the State of Oregon, USA. Any disputes shall be resolved in the courts of Oregon.

13. Contact Information

For questions about these Terms and Conditions, please contact us at:

Authentic Healing PDX
Email: shannon@authentichealingpdx.com
Phone: 503-501-4565 

By using our website and services, you agree to these Terms and Conditions.