Privacy Policy

Effective Date: 19 March 2025

Authentic Healing PDX and Shannon Chawla LAc ("we," "our," or "us") value your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit our website (https://authentichealingpdx.com/) and use our services, acupuncture treatments, health and wellness coaching, online courses, and retreats.

1. Information We Collect

a. Personal Information

We may collect personal information that you voluntarily provide when you:

  • Book an appointment for acupuncture, coaching, or wellness retreats.

  • Contact us through our website, email, or phone.

  • Subscribe to our newsletter.

  • Participate in wellness events or promotions.

This may include your name, email address, phone number, billing address, payment information, and any health-related information you choose to share with us.

b. Automatically Collected Information

When you visit our website, we may collect certain information automatically, including:

  • Your IP address.

  • Browser type and version.

  • Pages visited and the time spent on them.

  • Referral sources and website interactions.

This information helps us analyze website performance and improve user experience.

2. How We Use Your Information

We use your information to:

  • Schedule and manage appointments.

  • Provide Acupuncture, Wellness Coaching, and Retreat services.

  • Communicate with you about your appointments, courses, and events.

  • Process payments and send invoices.

  • Respond to inquiries and provide customer support.

  • Send promotional emails (if you have opted in).

  • Improve our website and services.

  • Comply with legal obligations, such as HIPAA (Health Insurance Portability and Accountability Act).

3. Sharing of Information

We do not sell or rent your personal information. We may share information in the following circumstances:

  • Service Providers: We may share your information with third-party service providers that help us operate our business (e.g., payment processors, scheduling software, or email marketing services).

  • Legal Compliance: If required by law or to protect our rights, we may disclose personal information.

  • With Your Consent: We may share your information for other purposes with your explicit consent.

4. Data Security

We implement industry-standard security measures to protect your personal information. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

5. Your Rights and Choices

Depending on your location and applicable laws, you may have the right to:

  • Access, correct, or delete your personal information.

  • Restrict or object to data processing.

  • Withdraw consent for marketing communications.

  • Request a copy of the information we have about you.

To exercise these rights, please contact us at shannon@authentichealingpdx.com.

6. Cookies and Tracking Technologies

We may use cookies and/or similar technologies to improve user experience and analyze website traffic. You can adjust your browser settings to manage or block cookies.

7. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices and encourage you to review their policies.

8. Children’s Privacy

Our services may be provided to children under 16 with the explicit consent of a parent or legal guardian. We take additional precautions to protect the privacy of children, and any personal information collected from minors will only be used in accordance with this policy and applicable laws. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us to request its removal.

9. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.

10. Contact Us

If you have questions about this Privacy Policy, please contact us at:

Authentic Healing PDX
Email: shannon@authentichealingpdx.com
Phone: 503-501-4565 


By using our website and services, you consent to the terms of this Privacy Policy.